SHIPPING & LOGISTICS
Riftbase
Faster restocking for a US home goods brand
Brightline Home sells furniture and decor online across the United States. As orders grew, they needed a dependable way to bring containers from their European suppliers to their Chicago warehouse on a fixed schedule, with clear costs and no surprises at customs.
Client:
Rachel Moore
Location:
Chicago, USA
Service Used:
Sea Freight & Customs Clearance
Duration:
21 days
Challenge
Brightline Home was restocking every quarter with long, unpredictable shipments from Europe. Delays at customs left shelves empty during peak season, and the team had no way to see where their containers were.
Our Solution
We moved them to a fixed monthly sea freight schedule with a dedicated customs broker at the port. Every container received a tracking code, and our team sent status updates at each stage. This gave their warehouse a clear arrival date for every order.
Key steps included:
Monthly booked container space
Customs paperwork prepared before arrival
Tracking code for every container
Delivery appointments set with the warehouse
Results
97% of containers arrived in the scheduled week
28% lower freight cost per unit
Customs hold time cut from 6 days to 2 days
Stockouts during peak season down 40%
