SHIPPING & LOGISTICS
Riftbase
Urgent air freight for a medical supplier
Delta Medical Supply provides equipment and consumables to clinics across Texas. When a key shipment was delayed overseas, they needed an urgent solution that could move sensitive cargo across the Atlantic with careful handling and complete documentation. Time was short and the cargo could not be replaced locally.
Client:
Michael Torres
Location:
Houston, USA
Service Used:
Urgent Air Freight
Duration:
2 days
Challenge
A shipment of clinic equipment was stuck at a European warehouse, and three clinics were waiting on it. Delta needed the cargo in Houston within two days without cutting corners on paperwork or handling.
Our Solution
We collected the cargo the same day, booked priority space on the next flight, and prepared export and import documents in advance. A dedicated coordinator tracked the shipment hour by hour and updated Delta at every handover.
Key steps included:
Same day pickup from the warehouse
Priority space on the next direct flight
Export and import papers prepared in advance
Hourly updates from a dedicated coordinator
Results
Cargo delivered in 41 hours
100% of equipment arrived undamaged
Clinics resumed service on schedule
All urgent orders moved to Riftbase
