SHIPPING & LOGISTICS
Riftbase
Daily parcels from the UK to US customers
Vireo Fashion is a London based clothing brand that sells directly to customers in the United States. Orders arrive every day, and each parcel needs to leave on time, clear customs smoothly, and reach the customer with tracking they can trust. The brand needed a delivery partner that could keep up as sales grew.
Client:
Sophie Clarke
Location:
London, UK
Service Used:
Parcel & Courier
Duration:
3 months
Challenge
Customers in the US waited up to two weeks for parcels, and many contacted support asking where their order was. Return rates were rising because of late deliveries and unclear updates.
Our Solution
We set up daily pickups from their warehouse, combined parcels into one air shipment, and filed customs documents before arrival. Every customer received a tracking code by email, and our team fixed delivery problems before customers had to ask.
Key steps included:
Daily pickup from the London warehouse
Parcels combined into one air shipment
Customs documents filed before arrival
Tracking code emailed to every customer
Results
Delivery time cut from 12 days to 5 days
45% fewer where is my order emails
22% lower cost per parcel
Customer rating up from 3.9 to 4.6 stars
